YJLi | Rail Infrastructure Specialists

Quality Management

YJLi is accredited to ISO 9001:2008 for the management and provision of design, construction and civil engineering services for the transport infrastructure sector. Our aim is to ensure that we deliver a high quality service that fully meets our customers′ needs.

YJLi is committed to the delivery of quality products and services. Our aim is to continually develop our processes and procedures to ensure that we remain effective in delivering a high quality service that fully meets our customers′ needs. Through a process of continual audit and management review, we have developed mature, robust and practical procedures that centre on delivering quality and are able to assess the implementation of our systems and make improvements as required. Our staff are focused and committed to delivering all aspects of a project to the high quality standard which is to be expected from one of the leading market specialists. We strive to provide this level of quality on all of our projects regardless of value, scope or programme.

Our path to these ambitions is set out in our quality policy and has been realised by our accreditation as a NWR Licenced Principal Contractor, NWR CTRL CAC Holder, LUL Accredited Supplier and full Link–Up Registration.

To achieve the implementation of our Quality Policy, the Company's operations are conducted in accordance with a formal system of Quality Management, which is fully accredited to ISO 9001: 2008 and which is documented in its Management System and Quality Procedures and audited by BSI Management Systems. YJLi is accredited for the management and provision of design, construction and civil engineering services for the transport infrastructure sector.

The Quality Policy and Management System are regularly reviewed by the Management and Board of YJLi to ensure their continuing suitability, adequacy and to improve the effectiveness of the system. The Board of YJLi has delegated the accountability, responsibility and authority to our Business Support Manager - Cam Lavin to ensure full and effective implementation of the Policies and the Company requirements.

All employees joining the Company attend an induction which includes a full briefing on YJLi’s Quality Policy, management system and the detailed requirements that relate to the employee’s role. Any training needs are assessed on a regular basis and delivered as part of a consolidated training plan.

The Quality Management System

The YJLi Quality Management System, comprises three Primary Processes covering Pre Contract, Contract, and Post Contract activities and two Secondary Processes covering Planning and Financial Accounts. These processes are assisted by a number of Business Support Services activities.

The interaction between Processes in the Management System is illustrated on the YJLi Quality Management System Model. Processes described in documented Procedures are available to all YJLi staff. Procedures, including relevant Standard Forms and Documents, are monitored and regularly reviewed and revised, as necessary, by the Business Support Manager in conjunction with appropriate Managers and Directors.

Key items in our Quality Management System are:

Identity the process needed.
Determine the sequence of the process.
Ensure that the methods to control and operate the processes are effective.
Ensure that availability of resource to support the processes.
Monitor measure and analyse these processes
Implement actions to achieve planned results and continual improvement to the processes

Continuous Improvement

The YJLi Management System is constantly evaluated to improve efficiency, effectiveness and flexibility. The Management System is reviewed each month at the Board Meeting and we have a Business Improvement Database with which allows our employees to input suggestions.

YJLi’s Management systems are designed around the ethos of continual improvement. As part of that commitment to continuous improvement, we set and monitor key business objectives every year and establish job specific performance targets at the outset of every contract.

Our KPIs fall into four main categories:

Quantitative indicators given as a number.
Practical indicators that interface with existing company processes.
Directional indicators showing whether we are getting better or not.
Actionable indicators that address issues that are sufficiently in our control to effect change.

Our performance improvement management system collects the information needed to measure ourselves against these, reviews progress and delivers value improvements to our systems and processes.

YJLi have a number of in-house systems in place which will provide performance data. An example is our IRIS safety initiative (Incident Reporting and Investigation System) which encourages all staff to report any incidents and systematically progresses these through a staged process of reporting, investigation, recommendations and culminating in improvements which can then be rolled out across the company.